Privacy Policy

1. Information We Collect

We collect information you provide during registration (name, email, date of birth, address), information required for KYC verification (ID documents, proof of address), payment information (to verify and process transactions), and usage data (IP address, device type, session activity) for fraud prevention and platform optimisation.

2. How We Use Your Data

• Account creation and management
• Identity verification (KYC) as required by our gaming licence
• Processing deposits and withdrawals
• Fraud detection and prevention
• Customer support communications
• Sending promotional communications (with your consent)
• Compliance with legal and regulatory obligations

3. Data Sharing

We do not sell your personal data to third parties. We share data only with: payment processors (to complete transactions), KYC verification services (to comply with gaming licence requirements), regulatory authorities (when required by law), and fraud prevention services. All third parties are contractually required to protect your data.

4. Data Retention

We retain personal data for as long as your account is active and for 5 years after account closure, as required by our gaming licence and financial regulations. KYC documents are retained for 5 years from the date of last transaction.

5. Your Rights

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of data (subject to our legal retention obligations), and withdraw consent for marketing communications at any time. Contact our support team to exercise these rights.

6. Cookies

We use cookies for session management, analytics (anonymous usage data), and fraud prevention. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.

7. Security

We use 256-bit SSL encryption for all data in transit. Personal data is stored on secure servers with access controls. We regularly audit our security practices. No system is 100% secure — if you suspect a breach of your account, contact support immediately.

8. Contact

For privacy-related queries, contact our support team through the live chat or email provided in your account settings. We aim to respond to all privacy requests within 30 days.